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Royal Mail launches dedicated production helpline
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Royal Mail is supporting direct mail promotions by launching a dedicated production helpline for production managers.

The initiative, manned by experienced production specialists, will offer over the phone support to agencies requiring immediate answers to production issues, including:
  • quick problem solving: effective solutions for postage weight issues, difficult formats and how to save money on postage and packing;
  • instant technical advice: over-the-phone answers on Pricing in Proportion, Freepost artwork approval, PPI  etc
  • extra mailing services: help with campaign management, Sameday service and approval for mail campaigns.

Production managers can call 08456 113399 from 8am until 5.30 pm and calls will be charged at a local rate.

Royal Mail’s partnership director for marketing agencies, Tim Hamill, said: “We are launching this new helpline in response to feedback we have received from direct marketing agencies over the last few months. Print production is a tough job requiring answers to niggling questions on an ongoing basis. Through the helpline we want to relieve some of this pressure and really add value to our client relationships.”

June 28, 2008
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